Popular Questions

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Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately removed from Daraz.

Please send an email to [email protected] if you think a product listed on our website does not meet these standards.

Shopping on Daraz is easy!

Once you have found the product you want to buy, just follow the steps below:

  • Click on ’buy now’, to add this product to your cart
  • Click on ’Go to next step’ in the top right corner
  • You will then need to fill in your contact details and preferred shipping address
  • Choose your preferred payment option before clicking the ’Confirm order’ button

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Step 1: Contact us
  • Call us at 011-757-5600 to create your return request, select the product you wish to return on the return form that arrived with your order.
Step 2: Pack your product
  • Pack your product according to the return conditions
  • Include all tags, accessories or free gifts you received
Step 3: Return your product
  • We will contact you to arrange a pickup time.

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There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by calling us via our customer support service at 011-757-5600.

Product & Prices

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Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine prodcts is immediately delisted from Daraz.

Please send us an email on [email protected] if you think a product listed on our website does not fulfill these standards.

Yes, Daraz only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.

Please send us an email on [email protected] if you think a product listed on our website does not fulfill these standards.

Information regarding your product are described in the 'Key Features' section at the top of the product page. More detailed information can be found on the 'Description' and 'Specifications' tabs on the product pages.

There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

Prices on Daraz are not negotiable. Daraz has thousands of sellers which offer you the best prices and deals.

Some of our products are offered by different sellers. That allows you to chose your prefered offer.

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Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box below the product image.

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Even if you've lost your warranty card, you can still claim warranty by presenting your Daraz invoice to any authorized service center.

Please refer to the manufacturer (or service center) details on the warranty card included with your product (if applicable).

Please send us an email on [email protected]

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