All products sold on Daraz are covered by our 100% Purchase Protection.
If the product is defective, damaged or if you receive an incorrect / incomplete product, then Daraz will always replace or refund the product given that you contact us within 3 working days of delivery. Go to your product page to see the detailed terms for replacements and refunds.
How to return a product
1. Contact us
Call us at +94-11-757-5600 to create your return request, and select your product on the returns form that arrived with your order.
At this stage, you can schedule a home pick-up.
- For a home pick up our courier will attempt collection on the next day between 9am and 6pm. If your box is particularly big please contact our friendly Customer Care to arrange a separate home pick up. (This refers to boxes 32x24x16 inches or greater usually for orders containing large appliances and equipment).
Fill in the return form you received with your order.
2. Pack your product
To ensure your product does not get damaged during the return process and does not get lost, it is important that you return the product in its original packaging and that you simply stick the return label that you received with your order to the top of the parcel, making sure to cover the delivery label.
Your refund or replacement request will be successfully processed if the following conditions are met:
- The product is correct and complete, including the original tags, packaging, freebies and accessories
- The product is unused, and in an undamaged and original condition, without any scratches or dents
- Before returning a mobile, tablet or laptop, the device should be formatted and screen lock should be disabled. iCloud account should be unlocked for Apple devices.
3. You're done!
We will send you a tracking number via SMS after the package has been picked up or dropped off. We will immediately initiate your replacement after it passes our quality evaluation. See below for expected timelines.
How long will it take to receive my replacement?
It will take between 5 and 13 business days to send you the replacement depending on your product and location.
Please refer to the product page on daraz.lk for further information about delivery times.
How long will it take to receive my refund?
The time required to complete a refund depends on the refund method you have selected. Once we have received your product, the expected refund processing times are as follows:
- Daraz Voucher: Within 2 to 3 working days
- Bank Deposit: Within 7 to 10 working days
- Credit Card: Within 7 to 10 working days