Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date
  2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
  3. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.

Returns Policy per Category

Phones, Tablets, Earphones & Headsets

DarazMall items: 14 Days; Return and refund

Non-DarazMall items: 7 Days; Return and refund

Not eligible for return if the item is"No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Mobile & Tablet Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is"No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Clothing, Apparel, Bags, Shoes & Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Women's Intimate Apparel & Men's Innerwear

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Eyewear, Jewellery & Watches

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Shoecare

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Other Peripherals & Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Other Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Movies & Music

Non-returnable

Bedding & Bath

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Kitchen & Dining, Furniture & Lighting

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Clothing, Apparel & Shoes

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Luggage & Suitcase

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Eligible for return if the item is "No longer needed".

Duffel Bags are not eligible for return if the item is "No longer needed".

For overseas products, please refer to the product page to check the applicable return reasons.

Outdoor Equipments,Team & Racket Sports

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Fitness & Other Sports Equipment

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Supplements

Non-returnable

Clothing, Apparel & Shoes

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Toys & Games, Baby Care & Hygiene

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Non-returnable

Non-returnable

Books & Stationery

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Pet Supplies

Non-returnable

Automotive & Motorcycles

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

For overseas products, please refer to the product page to check the applicable return reasons.

Medical & Industrial Equipment

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is"No longer needed"

For overseas products, please refer to the product page to check the applicable return reasons.

Lifestyle Products

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

"Click Here" to view the policy for Overseas Products.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

  2. The product must include the original tags, user manual, warranty cards, freebies and accessories

  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

  4. NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.